Frequently Asked Questions

We offer 9 comprehensive services: IT infrastructure & support, network installation, data security & cybersecurity, web development, office equipment supply, digital & offset printing, graphic design & branding, business management systems, and office stationery supplies.

We are based in Nairobi, Kenya, and serve clients across Nairobi and the wider Kenya region. Contact us at +254 704 477 005 or royalmonarque@gmail.com.

Yes. We serve businesses of all sizes — from small offices and startups to large enterprises, schools, institutions, and government organizations.

You can request a quote by calling +254 704 477 005, emailing royalmonarque@gmail.com, or filling out the contact form on our contact page.

Yes, we offer flexible monthly and annual IT support contracts that include preventive maintenance, priority troubleshooting, system upgrades, and remote support.

We offer same-day on-site response for IT emergencies within Nairobi. For contract clients, we provide priority response within 2-4 hours during business hours.

Absolutely. We handle complete network installations including structured cabling, Wi-Fi deployment, router and switch configuration, VLANs, and ongoing monitoring.

A standard corporate website typically takes 2-4 weeks. More complex web applications or e-commerce platforms may take 4-8 weeks depending on features and scope.

Yes, we assist with domain registration, hosting setup, email configuration, and ongoing hosting management as part of our web development services.

Standard jobs like business cards and flyers take 24-48 hours. Larger jobs like banners and bulk printing take 3-5 days depending on quantity.

Yes, our in-house graphic design team can create your designs before printing, ensuring professional and consistent branding across all materials.

Yes, all our business management systems are custom-built to match your specific business processes, workflows, and reporting requirements.

Yes, we provide comprehensive staff training during deployment and ongoing technical support after go-live to ensure your team is fully comfortable.